Frequently asked questions

Our platform offers access to variety of trained therapists from life coaches, psychotherapies and councillors.   Our therapists are trained as a life coach, a councillor, a psychotherapist and are all accredited. They most caring and supportive and bound by professional confidentiality. We are available 24 hours a day 7 days a week to help you with any life questions or issues you might have.

Online Therapy 247 works because:

• Truly available 247 no need to pre-book
• Easy to book without technology hassles
• No need for pre-bookings
• No need for doctor referrals
• No need to travel
• Instant connection
• Call anytime from anywhere in the world
• Simple and direct service
• Secure and 100% confidential
• Affordable Options to choose from variety of therapies

Simple! Easy to connect! Available all the time!

There have been number of research studies that proof that online therapy and telephone therapy can be as effective as face to face therapy. Sometimes when you are in difficult time and you cannot make any appointment the best thing is the Online Therapy 24 7 that we provide.

“Psychologists in the 21st century must address a number of issues regarding the provision of mental health care, including barriers to care, greater emphasis on providing care to the underserved, and lowering health care costs”  Benefits and Challenges of Conducting Psychotherapy by Telephone paper by Gretchen A. Brenes, Cobi W. Ingram, and Suzanne C. Danhauer, focused  on providing psychotherapy by telephone. Evidence has been reviewed and proved that telephone-delivered psychotherapy can be effective and provided practical suggestions for dealing with some of the difficulties that occur with delivering psychotherapy by telephone. A growing number of methodologically strong studies demonstrate positive outcomes for telephone-delivered psychotherapy. (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3256923/;  PMID: 22247588

PMCID: PMC3256923 DOI: 10.1037/a0026135)

By using Online Therapy 247 you are not committed to any long-term appointment. You can call any therapist you chose and speak as little as 30 minutes or as long as 130 minutes! You are also free to choose a different therapist (a life coach, counsellor, psychologists, psychotherapist) if you feel someone else would be a better fit. Sometime just speaking to a professional will help you clarify the support you need, and our trained therapies can guide you to the best skilled professional that can be the right fit for you.  Our clients often find that this first experience is helpful in deciding what they need and if the psychologist they have been matched to is the right fit for them

Any form of therapy/coaching, counselling can help you take time out from the situation where you feel stacked and see it from a fresh perspective. Working with a therapist/counsellors and life coaches can give you a chance to think about what you can do to change your situation for the better. It also gives you a chance to explore complex or difficult issues in a safe and confidential environment.

Coaching provides a distinct service that helps clients work on their goals for the future and create a new life path.  Life coach and a client work in a less structured environment as a team rather than setting up a “doctor-patient” relationship.

Counsellor spends more time examining the past, looking for solutions to emotional concerns and seeking a diagnosis required by insurance companies. Counselling is also usually more short-term than therapy.

Psychotherapy is more long-term than counselling and focuses on a broader range of issues. The underlying principle is that a person’s patterns of thinking and behaviour affect the way that person interacts with the world.

The main difference between a counsellor and psychotherapist is in the academic training. In theory, counsellor works shorter term with life issues, such as bereavement and relationships, while a psychotherapist works over a longer period of time with more complicated or enduring mental health issues

Yes, everything you talk about is confidential. The only exceptions to confidentiality are if your therapist  thinks that you are a risk to yourself or others in which case they may contact other professionals involved in your care such as your General Practitioner or a suggest you contact different specialist. This will always be discussed with you first.

How long will my session go on for?

There is not commitment to any session with Online Therapy 247.   It is up to you and the therapist (life coach, counsellor, psychotherapist) you have chosen to agree on the course of actions.  You are welcome to call back as many times as you need to.   Of course, at any point it is possible to discontinue the sessions.

Services offered using this platform are NOT covered by health insurance.

We aim to align ourselves with the most select group of therapists. They are fully qualified, accredited and insured to practice privately. We do offer the “5 minute rule” if you feel in the first five minutes you have not “connected” with your chosen therapist, please end the call and we will organise a full refund or alternative therapists. WE WANT TO OFFER YOU A 100% SATISFACTION GUARANTEE. If there’s any reason why you’re not getting the most out of your sessions, let us know and we’ll do our best to arrange an alternative meeting at no cost to you.

Please discuss how many sessions do you need with your chosen therapist. You can review the session packages we offer at our Sessions & Packages page:  https://onlinetherapy247.com/telephone-sessions/

Once you chose a package please call the reception to pay for the package.  Once you pay for the package the Receptionist will provide you with a Reference/Pin Number for the paid package.  The Reference/Pin number can be used for future bookings/calls to use against the purchased minutes/time.

1. The client agrees any future sessions and times with the Therapist.
2. The client calls back the receptionist and pays for the selected package.
3. The receptionist provides the client with a special Reference/Pin number for the paid package.
4. The Therapist is online for the agreed time with the client.
5. The client calls the reception and provides the Reference/Pin number of the package he/she paid for and then the receptionist forwards the client’s call to the Therapist.
6. The session then continues with the Therapist.

Email counselling is the perfect way to get the answers and empowering guidance you need without ever having to speak to anyone.

1. Note the name of your chosen Therapist and their Pin Number
2. Write few details about your age, relationship status, your pursuits as well as a note on your mental health history.
3. Write what is troubling you and how this has affected you.
4. Chose the packages we offer and pay for the email session
5. After completing your payment, please send your email to emailtherapy@onlinetherapy247.com.
6. Allow up to 72 hours for each reply to be completed, however we will endeavour to send these earlier.

We currently offer packs of 1 and 6 sessions. Each session includes an email of up to 1,000 words and an answer from your therapist. A single session costs £35 and 6 sessions are £180 (£30 each).

Email counselling is the perfect way to get the answers and empowering guidance you need without ever having to speak to anyone. 

1. When writing your email to one of our highly qualified therapists, you will have time to reflect on your personal emotions and feelings.
2. Putting your thoughts and on paper can be a great tool in the healing process. Acknowledging and validating your feelings is the first step in gaining a greater quality of life.
3. Your correspondence with your therapist is all recorded in your emails, allowing you to reread your therapist’s words in times of hardship.
4. We are available internationally, 24/7.
5. Email counselling is highly flexible, as there is no need to book an appointment, and you can work your written email over a period of days, similar to journaling. Once your email has been sent, your therapist will allocate an hour of therapy to cautiously examine it, evaluate what you have written and offer therapeutic aid.

This is a safe and trusting space to discuss your issues with a highly qualified and empathetic therapist.

New client special offer
First-time clients save £10 on your first telephone session.
Code: New10. 

Referrals
We will pay you £10 for each client you bring to us that books a minimum 50 minute call.
Code: PROMOReferal.