Frequently asked questions

Our platform offers access to variety of trained therapists from life coaches, psychotherapies and councillors.   Our therapists are trained as a life coach, a councillor, a psychotherapist and are all accredited. They most caring and supportive and bound by professional confidentiality. We are available 24 hours a day 7 days a week to help you with any life questions or issues you might have.

Online Therapy 247 works because:

• Truly available 247 no need to pre-book
• Easy to book without technology hassles
• No need for pre-bookings
• No need for doctor referrals
• No need to travel
• Instant connection
• Call anytime from anywhere in the world
• Simple and direct service
• Secure and 100% confidential
• Affordable Options to choose from variety of therapies

Simple! Easy to connect! Available all the time!

There have been number of research studies that proof that online therapy and telephone therapy can be as effective as face to face therapy. Sometimes when you are in difficult time and you cannot make any appointment the best thing is the Online Therapy 24 7 that we provide.

“Psychologists in the 21st century must address a number of issues regarding the provision of mental health care, including barriers to care, greater emphasis on providing care to the underserved, and lowering health care costs”  Benefits and Challenges of Conducting Psychotherapy by Telephone paper by Gretchen A. Brenes, Cobi W. Ingram, and Suzanne C. Danhauer, focused  on providing psychotherapy by telephone. Evidence has been reviewed and proved that telephone-delivered psychotherapy can be effective and provided practical suggestions for dealing with some of the difficulties that occur with delivering psychotherapy by telephone. A growing number of methodologically strong studies demonstrate positive outcomes for telephone-delivered psychotherapy. (https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3256923/;  PMID: 22247588

PMCID: PMC3256923 DOI: 10.1037/a0026135)

By using Online Therapy 247 you are not committed to any long-term appointment. You can call any therapist you chose and speak as little as 30 minutes or as long as 130 minutes! You are also free to choose a different therapist (a life coach, counsellor, psychologists, psychotherapist) if you feel someone else would be a better fit. Sometime just speaking to a professional will help you clarify the support you need, and our trained therapies can guide you to the best skilled professional that can be the right fit for you.  Our clients often find that this first experience is helpful in deciding what they need and if the psychologist they have been matched to is the right fit for them

Any form of therapy/coaching, counselling can help you take time out from the situation where you feel stacked and see it from a fresh perspective. Working with a therapist/counsellors and life coaches can give you a chance to think about what you can do to change your situation for the better. It also gives you a chance to explore complex or difficult issues in a safe and confidential environment.

Coaching provides a distinct service that helps clients work on their goals for the future and create a new life path.  Life coach and a client work in a less structured environment as a team rather than setting up a “doctor-patient” relationship.

Counsellor spends more time examining the past, looking for solutions to emotional concerns and seeking a diagnosis required by insurance companies. Counselling is also usually more short-term than therapy.

Psychotherapy is more long-term than counselling and focuses on a broader range of issues. The underlying principle is that a person’s patterns of thinking and behaviour affect the way that person interacts with the world.

The main difference between a counsellor and psychotherapist is in the academic training. In theory, counsellor works shorter term with life issues, such as bereavement and relationships, while a psychotherapist works over a longer period of time with more complicated or enduring mental health issues

Yes, everything you talk about is confidential. The only exceptions to confidentiality are if your therapist  thinks that you are a risk to yourself or others in which case they may contact other professionals involved in your care such as your General Practitioner or a suggest you contact different specialist. This will always be discussed with you first.

How long will my session go on for?

There is not commitment to any session with Online Therapy 247.   It is up to you and the therapist (life coach, counsellor, psychotherapist) you have chosen to agree on the course of actions.  You are welcome to call back as many times as you need to.   Of course, at any point it is possible to discontinue the sessions.

Services offered using this platform are NOT covered by health insurance.

We aim to align ourselves with the most select group of therapists. They are fully qualified, accredited and insured to practice privately. We do offer the “5 minute rule” if you feel in the first five minutes you have not “connected” with your chosen therapist, please end the call and we will organise a full refund or alternative therapists. WE WANT TO OFFER YOU A 100% SATISFACTION GUARANTEE. If there’s any reason why you’re not getting the most out of your sessions, let us know and we’ll do our best to arrange an alternative meeting at no cost to you.